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26 lines
No EOL
1.1 KiB
Markdown
26 lines
No EOL
1.1 KiB
Markdown
# Freshdesk Filters
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Freshdesk Filters is an extension for Chromium based browsers that adds additional filtering and display options to Freshdesk tickets on freshdesk.com.
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## Installation
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1. [**Download the latest .crx file here**](/vlw/freshdesk-filters/releases/download/latest/freshdesk-filters.crx)
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2. Navigate to [`chrome://extensions/`](chrome://extensions/)
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3. Enable "Developer mode" (top right corner of the page)
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4. Drag and drop the .crx file you downloded in step 1 onto this page
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## Features
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This extension provides the following functionality:
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### Open ticket by clicking the whole table column
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Tickets can be opened by clicking anywhere inside the subject column, not just on the link itself.
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### (Optional) Open ticket in a new tab
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Open tickets in a new tab instead of navigating to the ticket directly.
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### (Optional) Dim tickets not assigned to current agent
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Tickets not assigned to the current agent will be dimmed.
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### (Optional) Move tickets assigned to current agent to the top
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> [!WARNING]
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> This feature is kind of broken at the moment.
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Tickets assigned to the current agent will be placed at the top of the tickets table. |