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Chromium extension that adds additional filtering and display options to Freshdesk tickets
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vlw 0a7a9b676a feat: add option to set agent name(s) with Regular Expression (#1) 
Agent names can now be set either explicitly like before, or with a regular expression.

Reviewed-on: https://codeberg.org/vlw/freshdesk-filters/pulls/1
Co-authored-by: vlw <victor@vlw.se>
Co-committed-by: vlw <victor@vlw.se>
2025-10-14 10:42:40 +02:00
chromium feat: add option to set agent name(s) with Regular Expression (#1) 2025-10-14 10:42:40 +02:00
LICENSE initial commit 2025-09-14 13:13:28 +02:00
README.md feat: add option to set agent name(s) with Regular Expression (#1) 2025-10-14 10:42:40 +02:00

README.md

Freshdesk Filters

Freshdesk Filters is an extension for Chromium based browsers that adds additional filtering and display options to Freshdesk tickets on freshdesk.com.

Installation

  1. Download the latest .crx file here
  2. Navigate to chrome://extensions/
  3. Enable "Developer mode" (top right corner of the page)
  4. Drag and drop the .crx file you downloded in step 1 onto this page

Features

This extension provides the following functionality:

Open ticket by clicking the whole table column

Tickets can be opened by clicking anywhere inside the subject column, not just on the link itself.

(Optional) Agent name(s)

Current agent name or names can be defined explicitly or with a regular expression.

(Optional) Open ticket in a new tab

Open tickets in a new tab instead of navigating to the ticket directly.

(Optional) Dim tickets not assigned to current agent(s)

Tickets not assigned to the current agent(s) will be dimmed.

(Optional) Move tickets assigned to current agent to the top

Warning

This feature is kind of broken at the moment.

Tickets assigned to the current agent(s) will be placed at the top of the tickets table.