# Freshdesk Filters
Freshdesk Filters is an extension for Chromium based browsers that adds additional filtering and display options to Freshdesk tickets on freshdesk.com.

## Installation
1. [**Download the latest .crx file here**](/vlw/freshdesk-filters/releases/download/latest/freshdesk-filters.crx)
2. Navigate to [`chrome://extensions/`](chrome://extensions/)
3. Enable "Developer mode" (top right corner of the page)
4. Drag and drop the .crx file you downloded in step 1 onto this page

## Features
This extension provides the following functionality:

### Open ticket by clicking the whole table column
Tickets can be opened by clicking anywhere inside the subject column, not just on the link itself.

### (Optional) Agent name(s)
Current agent name or names can be defined explicitly or with a regular expression.

### (Optional) Open ticket in a new tab
Open tickets in a new tab instead of navigating to the ticket directly.

### (Optional) Dim tickets not assigned to current agent(s)
Tickets not assigned to the current agent(s) will be dimmed.

### (Optional) Move tickets assigned to current agent to the top
> [!WARNING]
> This feature is kind of broken at the moment.

Tickets assigned to the current agent(s) will be placed at the top of the tickets table.